Frequently Asked Questions

How long does shipping take?

Most orders are fulfilled within 1-2 business days and arrive within 3-5 business days via standard shipping. Delivery times may vary slightly depending on your location.

Do you offer free shipping?

Yes — free standard shipping on every order, no minimum required.

How do I track my order?

Once your order ships you'll receive an automatic email with your tracking number. You can use that number to track your package directly on the carrier's website. If you didn't receive a tracking email, check your spam folder.

I haven't received my order — what do I do?

First check your tracking number from your shipping confirmation email to see the latest status. If your tracking shows the package is still in transit, please allow the full estimated delivery window before reaching out. If your tracking hasn't updated in more than 5 business days, contact your shipping provider.

My tracking says delivered but I didn't receive it — what now?

We understand this can be frustrating. Here are the steps we recommend:

  • Check around your property including porches, side doors, garages, and mailboxes
  • Check with neighbors in case it was left at the wrong address
  • Contact your local post office or carrier with your tracking number — carriers can often locate packages that were marked delivered early
  • Wait 24-48 hours as packages are sometimes marked delivered before they physically arrive

If you've done all of the above and still cannot locate your package, contact us with your order number and we'll work with you to find a resolution. Please note that we are unable to replace or refund orders where the carrier has confirmed delivery without completing these steps first.

Do you ship internationally?

At this time we ship to addresses within the United States only. We hope to expand to additional countries in the future.

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